Frequently Asked Questions
For FAQ more relevant for members of the public click here
|What/who is FitnessNZ?
Fitness New Zealand is a non profit incorporated society. Our members are fitness centres and people with an interest in fitness centres throughout New Zealand. Fitness NZ represents these centres on a broad range of issues, as well as advising and informing members of industry issues.How is FitnessNZ funded?
We are a totally non profit organisation. Fitness NZ receives the vast majority of its funding direct from its members and activities. Like all non profit organisations, it shows full annual accounts to its members at each AGM.
Who runs Fitness New Zealand?
|What about IHRSA?
Fitness NZ is the New Zealand liaison partner for IHRSA (the International Health, Racquet and Sportsclub Association). Fitness NZ members receive Federation membership to IHRSA (full membership is worth $US 300 a year).
|What if one member of FitnessNZ has an issue with another operator?
From time to time members of FitnessNZ may have a concern with the way that another provider of services in the industry is behaving. In such cases FitnessNZ can act as facilitator should both parties agree.
|What is FitnessNZ’s position on council gyms?
FitnessNZ’s membership is made up of commercial operators and and non profit organisations (including councils). FitnessNZ’s position is that councils play an important role in the provision of exercise services to the community, although in most regions they are a small minority when measured in terms of number of total number of facilities. Where any member has an issue with another operator in the industry then FitnessNZ can help to act as a facilitator, or at least get the parties talking.Councils operating in competition with commercial fitness centres need to be mindful of the prices charged by the facilities and the effect this has on other providers in their region.FitnessNZ recommends that when a Council activity is subsidised by rates, prices should be set that take regard of other operators in their geographic area.
|Who can join?
Mostly our members are fitness centres themselves, personal trainers and organisations that have interests in our industry.
|I am wanting to join a fitness centre, what do I do?
If you’re new to fitness centres, first download our what to look for in a health & fitness centre brochure. We also recommend only using facilities that are registered with the NZ Register of Exercise Professionals. For a directory click here.
|I am looking for employment in the fitness industry, what should I do?
Firstly, if you are considering a role that involves exercise advice or demonstration (such as group exercise, personal training, gym work etc) then ensure you complete a course that is registered with the New Zealand Register of Exercise Professionals (REPs). Once you have completed the course then register with REPs (most employers will insist on this). For a list of REPs registered courses please see here.
|Does Fitness New Zealand sell equipment or nutritional supplements?
No we don’t. If you are a fitness centre looking for products or looking for commercial fitness equipment or looking for business to provide you with other services, we recommending using a Fitness NZ preferred supplier. For a copy of the Preferred Supplier directory, click here.
|I am a student wanting info for an assignment can you help?
We are a membership organisation, and have a limited amount of information available to students for free. If you are seeking this information please click here.I wish to complain about a gym/exercise facility, what options do I have?
Firstly, contact the facility manager and outline your concern. It is useful if you also say what you would like done about your concern.
Where possible, put your complaint in writing, as this helps everyone understand what the issue is. Email is quite useful too, especially if you know the email address of the person you wish to complain to.
If you are not happy with the outcome, there are many organisations that can help with dispute resolution, or investigation, such as:
One important thing to remember is that a good proportion of complaints are due to perceived, or actual, mis-communication. To minimise this, things are best in writing. Where one party agrees to change a written agreement (such as membership agreement), have this noted on your agreement, as this will avoid any later issues with the two parties having different interpretations of what was said. If an issue does arise, contact the facility as soon as possible and try to sort it out. In our experience, issues left for long periods are lharder to resolve.